3jld Casino Privacy Policy

This Privacy Policy is issued by 3jld Casino ("3jld", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at https://3jld.net. 3jld provides online gaming services to registered players in the Philippines, including casino games, live dealer tables, sports betting, slots, bingo, and related entertainment products.

3jld is the data controller in respect of the personal information collected from players who register accounts, interact with the platform, or contact our support team. As data controller, 3jld determines the purposes for which personal data is collected and the manner in which it is processed.

All data processing activities conducted by 3jld in relation to Filipino players are carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC).

3jld collects the following categories of personal data from players during registration, KYC verification, gameplay, and ongoing use of the platform:

3jld does not intentionally collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where KYC document verification incidentally captures such information on a government-issued identification document. In such cases, the information is used solely for identity verification purposes and is not processed for any other purpose.

3jld collects personal data through three primary channels:

• Directly from you: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting our support team, or responding to a promotional survey.
• Automatically during platform use: Technical and behavioral data collected through cookies, server logs, and analytics tools as you browse the 3jld website, navigate game lobbies, and interact with platform features. This includes IP addresses, session durations, page views, and device identifiers.
• From third-party service providers: Identity verification data from our KYC and anti-fraud partners; transaction confirmation data from payment processors including GCash, PayMaya, BPI, BDO, and Metrobank; and fraud risk scores from security monitoring services that help us protect player accounts.

3jld processes personal data collected from Filipino players for the following purposes:

• Account creation and management: To register your account, authenticate your identity at login, maintain your account preferences, and communicate important account updates to you.
• KYC and age verification: To verify that you are at least 21 years of age as required under PAGCOR's regulatory framework, and to confirm that the identity information you have provided is accurate and belongs to a real person.
• Processing financial transactions: To process your deposits and withdrawal requests via local Philippine payment methods including GCash and PayMaya, and to maintain accurate records of your transaction history.
• Delivering gaming services: To enable your access to casino games, live dealer tables, slots, bingo, sports betting, and all other entertainment products offered on the 3jld platform.
• Promotional communications: With your consent, to send you information about bonuses, promotions, new games, and special offers available to registered 3jld players. You may withdraw this consent at any time by contacting support.
• Anti-money laundering compliance: To monitor transactions for suspicious activity and fulfill reporting obligations to PAGCOR and other relevant Philippine regulatory authorities under applicable AML law.
• Fraud prevention and platform security: To detect and prevent unauthorized account access, bonus abuse, collusion, and other prohibited conduct as described in our Terms and Conditions.
• Responsible gaming oversight: To monitor gameplay patterns for indicators of problem gambling, to administer responsible gaming tools such as deposit limits and self-exclusion, and to proactively reach out to players who may need support.
• Customer support and dispute resolution: To handle your queries, complaints, and disputes efficiently, and to maintain records of support interactions for quality assurance purposes.
• Platform improvement: To analyze anonymized and aggregated usage data for the purpose of improving the platform's design, game selection, and overall user experience for Filipino players.

Under the Data Privacy Act of 2012 of the Philippines, 3jld must have a valid legal basis for each category of personal data processing. The primary legal bases on which 3jld relies are as follows:

• Contract performance: Processing necessary to create and maintain your 3jld account, process your transactions, and deliver the gaming services you have contracted to receive by accepting our Terms and Conditions.
• Legal obligation: Processing required to comply with PAGCOR licensing obligations, anti-money laundering reporting requirements, KYC mandates, and other applicable Philippine laws and regulations.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such processing is necessary and proportionate to 3jld's legitimate operational interests and does not override your fundamental privacy rights.
• Consent: Processing for direct marketing communications, where you have provided clear, freely given, specific, and informed consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

3jld does not sell, rent, or otherwise commercialize your personal data. Sharing of personal data with third parties is limited to the following categories of recipients, in each case only to the extent necessary for the relevant purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other local Philippine payment providers receive the financial data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are bound by applicable Philippine financial data protection standards.
• KYC and identity verification providers: Third-party providers engaged to verify your identity documents and confirm your eligibility to register an account on 3jld, as required under PAGCOR regulations.
• Game content suppliers: Software providers whose casino games, live dealer products, and sports data feeds are integrated into the 3jld platform may receive limited technical data (such as session tokens and bet amounts) necessary to operate their games within the platform environment.
• Fraud detection and security partners: Specialist providers who assist 3jld in identifying and preventing fraudulent account activity, bonus abuse, and unauthorized access attempts.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by 3jld who require access to personal data in the course of providing professional services, subject to strict confidentiality obligations.

All third-party service providers engaged by 3jld who process personal data on our behalf are subject to contractual data processing agreements that require them to handle your data securely, use it only for the specific purpose for which it was shared, and comply with applicable Philippine data protection law.

The 3jld website uses cookies and similar tracking technologies to deliver a functional, personalized, and secure platform experience. Cookies are small text files placed on your device when you visit 3jld. They do not contain executable code and cannot access other files on your device.

3jld uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of these without preventing the platform from operating.
• Functional cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations so that you do not need to reset them on each visit.
• Analytics cookies: Collect anonymized data about how players navigate the platform, which games are most popular, and where users encounter difficulty, to help us improve the overall experience. This data is aggregated and does not identify individual players.
• Security and fraud prevention cookies: Assist our fraud detection systems in identifying suspicious login patterns, bot activity, and multi-account behavior by analyzing device and behavioral signals.

3jld retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law. The following general retention guidelines apply:

• Active account data: Retained for the lifetime of your registered 3jld account and for a period of five (5) years following account closure, in line with PAGCOR record-keeping requirements and applicable AML obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of submission, as required by anti-money laundering regulations applicable to online gaming operators in the Philippines.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with PAGCOR reporting standards and the Anti-Money Laundering Act of the Philippines.
• Customer support communications: Retained for three (3) years from the date of the last support interaction, or for the duration of any unresolved dispute, whichever is longer.
• Marketing preference records: Retained until you withdraw your consent to receive marketing communications, after which your opt-out record is retained indefinitely to ensure your preference is respected in future.
• Technical and analytics data: Anonymized after thirteen (13) months and retained in aggregated form for internal analytics purposes.

When personal data is no longer required, it is securely deleted or anonymized so that it can no longer be associated with any individual player.

As a data subject under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to the personal data 3jld holds about you:

• Right to be informed: You have the right to know that 3jld is collecting your personal data, the purposes for which it is being collected, and how it will be used. This Privacy Policy fulfills that obligation.
• Right of access: You may request a copy of the personal data 3jld holds about you, along with information about the purposes for which it is being processed and the third parties with whom it has been shared.
• Right to rectification: If the personal data 3jld holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For basic account details, you may update information directly within your account settings.
• Right to erasure: In certain circumstances — such as where data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies — you may request that 3jld delete your personal data. This right is subject to our legal and regulatory retention obligations.
• Right to object: You have the right to object to processing based on legitimate interests, including processing for direct marketing purposes. Objections to marketing will be honored immediately; objections to other processing will be considered and responded to within a reasonable period.
• Right to data portability: You may request that 3jld provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another controller, where technically feasible.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

3jld takes the security of your personal data seriously and has implemented a range of technical and organizational measures designed to protect it against unauthorized access, accidental loss, disclosure, alteration, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the 3jld platform is encrypted using TLS (Transport Layer Security) protocol. The presence of HTTPS in the browser address bar confirms this encryption is active during your session.
• Encryption at rest: Sensitive personal data including identity documents and financial records stored on 3jld systems is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted on a strict need-to-know basis within the 3jld organization. Staff members are granted access only to the data required to perform their specific role, and all access is logged and auditable.
• Two-factor authentication: Administrative access to systems containing personal data requires multi-factor authentication to reduce the risk of unauthorized internal or external access.
• Regular security assessments: 3jld conducts periodic internal security reviews and engages third-party specialists to perform vulnerability assessments and penetration testing of its platform infrastructure.
• Incident response: In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, 3jld will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, in compliance with the Data Privacy Act of 2012.

While 3jld takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your 3jld account credentials and should use a strong, unique password and enable two-factor authentication where available.

The 3jld platform is strictly intended for adults who are 21 years of age or older, in accordance with PAGCOR's regulations governing online gaming in the Philippines. 3jld does not knowingly collect personal data from individuals under the age of 21.

All account registrations on 3jld are subject to mandatory age verification as part of the KYC process. Where 3jld discovers or has reasonable grounds to believe that an account has been registered by a person under 21 years of age:

• The account will be immediately suspended pending investigation.
• Any funds in the account will be frozen.
• All personal data associated with the account will be handled in accordance with applicable law and PAGCOR guidelines.
• The matter may be referred to PAGCOR and, where appropriate, to relevant child protection authorities.

3jld reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable Philippine law, PAGCOR regulatory requirements, our data processing practices, or the features and services offered on the platform.

When material changes are made to this Privacy Policy, 3jld will:

• Update the effective date displayed at the top of this page.
• Notify registered players via the email address on file prior to the changes taking effect, where those changes materially affect the way we process your personal data.
• Display a notice on the 3jld platform for a reasonable period following the update to draw attention to the revised policy.

We recommend that you review this Privacy Policy periodically to stay informed of how 3jld protects your personal data. The most current version will always be accessible at https://3jld.net/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 3jld handles your personal data, please reach out to our support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within your 3jld account dashboard. Live chat is the fastest way to reach our team for account-specific data queries.
• Email: [email protected] — for formal data subject access requests, erasure requests, objection notices, or complaints about our data handling practices. Please include your registered username and a clear description of your request to help us respond efficiently.

If you are not satisfied with 3jld's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, which is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012.

All official communications from 3jld regarding privacy matters will originate from the domain @3jld.net. If you receive a message purporting to be from 3jld that originates from a different domain and requests personal or account information, treat it as suspicious and report it to our support team immediately.